All City of Southfield offices and facilities will be closed to the public beginning Thursday, November 19 until at least Wednesday, December 9, 2020 or further notice in accordance with the most recent state of Michigan public health order. All essential public safety and public works services and departments will continue to function as normal. The City’s Emergency Operation Center (EOC) has been activated and City hall will continue operating during minimum core hours Monday - Thursday, 8 a.m. - 5 p.m. Residents will still be able to conduct most city business online and through City Hall’s main drop box 24/7 as well as via phone during the City Hall core hours.
Dispatcher Will Need to Know
Content
What the 9-1-1 Dispatcher will need to know:
Where the problem is.
Nature of the problem
Answer all questions, stay clam, and
do not hang up.
Who you are
Your address and telephone number.
The 9-1-1 call takers and emergency dispatchers are there to help you in an emergency.
Emergency Medical Dispatch
When calling for help in a medical emergency the dispatcher may ask specialized questions and provide pre-arrival instructions to the caller. Answer all questions, stay clam, and do not hang up.
Telecommunication Device for the Deaf TDD
The enhanced 9-1-1 system also supports TDD (Telecommunications Device for the Deaf). If a person calls 9-1-1 using a telecommunications device for the deaf or hearing impaired the Dispatcher can communicate with the person to determine the problem. Dispatchers accept text to 9-1-1 in Oakland County and are able to process Real-Time Text (RTT) calls.
Southfield & Lathrup Village
Emergency Telephone Numbers
Police Emergency: 9-1-1
Fire Emergency: 9-1-1
Medical Emergency: 9-1-1
For Non-Emergency Service in Southfield
Police (Business Calls): (248) 796-5500
Fire (Business Calls): (248) 796-5650
City of Southfield - General Info: (248) 796-5000
