Dispatcher Will Need to Know


What the 9-1-1 Dispatcher will need to know:

Where the problem is.

Nature of the problem

Answer all questions, stay clam, and 
do not hang up.

Who you are

Your address and telephone number.
The 9-1-1 call takers and emergency dispatchers are there to help you in an emergency.

Emergency Medical Dispatch

When calling for help in a medical emergency the dispatcher may ask specialized questions and provide pre-arrival instructions to the caller. Answer all questions, stay clam, and do not hang up.

Telecommunication Device for the Deaf TDD

The enhanced 9-1-1 system also supports TDD (Telecommunications Device for the Deaf). If a person calls 9-1-1 using a telecommunications device for the deaf or hearing impaired the Dispatcher can communicate with the person to determine the problem. Dispatchers accept text to 9-1-1 in Oakland County and are able to process Real-Time Text (RTT) calls.

Southfield & Lathrup Village

Emergency Telephone Numbers

Police Emergency: 9-1-1

Fire Emergency: 9-1-1

Medical Emergency: 9-1-1

For Non-Emergency Service in Southfield

Police (Business Calls): (248) 796-5500

Fire (Business Calls): (248) 796-5650

City of Southfield - General Info: (248) 796-5000