Wireless Phone Calling Guide
CALLING 9-1-1 IN AN EMERGENCY FROM YOUR CELL PHONE
If you call 9-1-1 on a cell phone, your location may not automatically display, as it does when calling from most home/business phones.
Be Prepared to tell the 9-1-1 Calltaker…
- The location of the emergency - EVEN IN AN AREA THAT HAS LOCATION TECHNOLOGY
(Address, street intersection, landmarks, city, county, mile marker, etc.)
- Your cell phone number
- What the emergency is and what type of assistance is needed
- Stay calm and speak clearly!
- Do not hang up until the 9-1-1 calltaker has obtained all of the information that is needed.
- Since you are calling from a cell phone, your call may be disconnected if the signal is lost. Be sure to call back if you are cut off.
- When calling 9-1-1 on a cellular phone, be sure to stop if you are in a moving vehicle. It is difficult to obtain all of the information needed if you are getting further from the emergency.
- Your call may need to be transferred to another agency.