City of Southfield upgrades issue reporting tool with improved Southfield Solutions platform


September 25, 2020

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Southfield Solutions

App and web portal will improve quality of life and encourage greater civic participation

The city of Southfield has partnered with QScend Technologies to launch the new Southfield Solutions platform that allows residents to directly report quality-of-life issues and request city services all from the convenience of their smart phone, tablet or computer. The City officially transitioned to the new system on March 4, 2020.

With the free Southfield Solutions mobile app and web tools, Southfield residents and businesses can provide City of Southfield staff with pictures, specific descriptions, geo-locating and more — valuable information needed to resolve an issue efficiently. In addition, the Southfield Solutions platform provides Southfield officials with a centralized issue management system to manage issues from the initial report to resolution — engaging the community throughout the process.

After reviewing several possible vendors, the City of Southfield ultimately selected QAlert because it provides unlimited staff user licenses, GPS-based geographic assignments and the ability to incorporate the City of Southfield’s branding. The system is very easy for the community to use, allowing residents to quickly create an account and view a history of requests they have submitted and the status of each. Additionally, with QAlert the complaint goes directly to city staff tablets in the field and the City’s rubbish and recycling vendor GFL will pay for half the annual cost of the system. Previous SeeClickFix users will need to create an account in the new system in order to continue reporting service request issues.  All existing SeeClickFix requests for service requiring further action after March 4, 2020 will be transferred to the new Southfield Solutions system. 

"The new Southfield Solutions app and web tool will go a long way to help Southfield residents and businesses to quickly and efficiently report issues to the city," commented Mayor Ken Siver. "Moreover, this technology will assist both the city and the community to continue to track and monitor the issue from reporting to resolution. This new interactive tool–combined with the City’s recently launched new website–will greatly improve transparency, communication and coordination of city service delivery.”

The Southfield Solutions mobile app is available for free download on Android at: https://play.google.com/store/apps/details?id=com.qscend.report2gov.southfieldsolutions and iPhone at: https://apps.apple.com/us/app/southfield-solutions/id1500931950. In addition to the mobile apps, citizens can send reports directly to the City of Southfield website at www.cityofsouthfield.com.

About QAlert

QScend Technologies, Inc., is an industry leader in web-based software for local and county governments. Hundreds of government entities and call centers across the country use our citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance, making us the preferred provider of CRM/311 software in the U.S.

For more information, contact Southfield Community Relations at (248) 796-5130.